This Privacy Policy explains how Nedu Springmart Enterprises collects, uses, stores, and shares personal information when you visit our website, create an account, submit an enquiry, request a service, or make a payment.
1. Who controls your information
Nedu Springmart Enterprises, a Nigerian sole proprietorship registered under Business Name Registration No. 7996930, is the data controller for personal information collected directly through this website and our business communications.
2. Information we collect
- Identity and contact information, such as your name, email address, telephone number, and business details.
- Account and profile information, including login identifiers, profile details, and uploaded profile images.
- Enquiry and project information, including briefs, messages, files, feedback, approvals, and service history.
- Transaction information, including amount, currency, payment status, reference number, and billing details. Payment processors handle card or bank credentials; we do not intentionally store full payment-card numbers or security codes.
- Verification information where required for wallet, POS/agent, fraud-prevention, or regulatory purposes.
- Technical information, such as IP address, device/browser type, pages viewed, timestamps, and basic security logs.
- Marketing preferences and any information you voluntarily provide when subscribing to news or contacting us.
3. How we use information
- To respond to enquiries, prepare quotes, process orders, deliver services, and provide support.
- To create and manage accounts, profiles, wallet features, and transaction records.
- To process and verify payments and investigate failed, disputed, suspicious, or duplicate transactions.
- To communicate about orders, service updates, security, and—where permitted—business news or offers.
- To operate, protect, troubleshoot, analyse, and improve our website and services.
- To maintain business, tax, accounting, compliance, and dispute-resolution records.
- To comply with applicable law, lawful requests, fraud-prevention duties, and payment-provider requirements.
4. Legal bases
Depending on the situation, we process personal information because it is necessary to perform a contract or take steps at your request; because we have a legal obligation; because you have given consent; or because we have a legitimate business interest that does not override your rights. We handle personal information in accordance with the Nigeria Data Protection Act 2023 and other applicable requirements.
5. When we share information
We may share only the information reasonably needed with payment processors, banks and financial-service partners; website hosting, database, email, analytics, security, and professional service providers; delivery partners where physical delivery is requested; or regulators and law-enforcement authorities where legally required. These parties may act as independent controllers or processors under their own terms.
We do not sell or rent personal information. We may disclose information in connection with a business reorganisation only where lawful and subject to appropriate safeguards.
6. International transfers
Some technology or payment providers may store or process information outside Nigeria. Where this occurs, we take reasonable steps to use providers and safeguards that offer an appropriate level of protection as required by applicable data-protection law.
7. Cookies and similar technologies
Our website may use essential browser storage or cookies for authentication, security, user preferences, and core functionality. Service providers may also use similar technologies to operate payments, prevent fraud, or measure performance. You may control non-essential cookies through your browser settings, but blocking essential storage may prevent some features from working.
8. Data retention
We retain personal information only for as long as reasonably necessary for the purpose collected, including to provide services, maintain transaction and accounting records, comply with law, prevent fraud, and resolve disputes. When information is no longer required, we will delete, anonymise, or securely restrict it, subject to legal and technical limitations.
9. Security
We use reasonable administrative, organisational, and technical safeguards designed to protect personal information. However, no internet transmission or electronic storage system can be guaranteed completely secure. You are responsible for protecting your password and notifying us promptly if you suspect unauthorised access.
10. Your rights
Subject to applicable law, you may ask us to confirm whether we process your personal information, provide access to it, correct inaccurate information, delete or restrict it, object to certain processing, withdraw consent, or provide portable information where applicable. You may also object to direct marketing at any time.
To exercise a right, contact us using the details below. We may request reasonable information to verify your identity. You may also lodge a complaint with the Nigeria Data Protection Commission if you believe your data-protection rights have been violated.
11. Children
Our website and services are not directed to children under 18 without the involvement of a parent or legal guardian. If you believe a child has provided personal information without appropriate permission, please contact us so we can review and take suitable action.